
Plain and simple? These work...very well.
Difficult customers are an inevitability, no matter how dedicated to customer satisfaction a business may be. Whether the complaint is justified or they're being downright rude, dealing with difficult customers and their demands are rarely easy and never fun. If you work in a position requiring interaction with customers, like retailfor example, it's important that you be prepared for potential complaints. Here are seven sure-fire ways in dealing with difficult customers so you're armed for the next encounter.
1. Keep your emotions in check
No one likes to be attacked or...